Last updated: September 28, 2026
This Privacy Policy explains how RosCar Madeira collects, uses, stores, and protects personal information when you visit https://roscarmadeira.com/, search for rental vehicles, submit a booking request, make a reservation, or contact us.
RosCar Madeira operates as a car rental aggregator that helps customers compare and book vehicles offered by local and international car rental companies in Madeira. We do not necessarily own or operate the vehicles displayed on our website. Depending on your booking, your rental agreement may be concluded directly with the selected car rental supplier.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us when searching for a vehicle, making a booking, contacting customer support, or communicating with us.
This information may include:
- First and last name
- Email address
- Telephone number
- Country of residence
- Pickup and drop-off locations
- Pickup and return dates and times
- Flight information, when required for airport pickup
- Selected vehicle category
- Selected rental options and additional services
- Driver age or age category
- Booking and reservation information
- Payment-related information
- Messages and information sent to our customer support team
Depending on the requirements of the selected rental company, additional information may be requested before or during vehicle pickup.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Pages visited
- Date and time of visits
- Referring website
- Approximate geographic location based on IP address
- Website interaction and navigation information
This information may be collected through cookies, server logs, analytics technologies, and similar tools.
3. How We Use Personal Information
We may use personal information for the following purposes:
- To process car rental searches and booking requests
- To connect customers with local and international car rental companies
- To confirm reservations
- To provide booking vouchers and rental information
- To communicate information related to a reservation
- To provide customer support
- To process or facilitate payments
- To prevent fraud, misuse, and security incidents
- To improve our website and booking services
- To analyze website performance and user experience
- To comply with applicable legal obligations
- To resolve complaints, payment disputes, or booking-related issues
4. Legal Basis for Processing
Where applicable data protection legislation requires a legal basis for processing personal information, we may rely on one or more of the following grounds:
- Processing is necessary to provide the service or booking requested by you
- Processing is necessary to take steps before entering into a contract
- Processing is required to comply with a legal obligation
- Processing is necessary for our legitimate business interests
- You have provided consent for a specific type of processing
Where processing is based on consent, you may withdraw your consent where permitted by applicable law.
5. Sharing Information with Car Rental Companies
RosCar Madeira is an aggregator of rental vehicle offers from local and international car rental companies. To arrange your reservation, we may need to share relevant booking information with the supplier providing your selected vehicle.
The information shared may include your name, contact details, rental dates, pickup location, flight information, selected vehicle, additional services, and other information necessary to process the booking.
The rental company may process your personal information according to its own privacy policy and legal obligations.
Customers should review the rental conditions and privacy practices of the selected supplier where appropriate.
6. Third-Party Service Providers
We may work with third-party service providers that assist us in operating our website and providing our services.
These providers may include:
- Website hosting providers
- Payment processing providers
- Email and communication services
- Analytics providers
- Customer support systems
- Fraud prevention and security services
- IT infrastructure providers
- Local and international car rental companies
These third parties may receive access only to information reasonably necessary to perform their services, subject to applicable contractual and legal requirements.
7. Payment Information
When a booking requires an online payment or prepayment, payment processing may be handled by an independent payment service provider.
RosCar Madeira may receive confirmation that a payment has been completed without receiving or storing complete payment card details.
The remaining rental amount, where applicable, may be paid directly to the car rental company according to the payment conditions stated in your booking confirmation or rental terms.
8. Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, analyze website traffic, and improve the booking experience.
Cookies are small files stored on your device when you visit a website.
Cookies may be used for:
- Essential website functionality
- Remembering user preferences
- Website analytics
- Security and fraud prevention
- Measuring website performance
- Improving navigation and usability
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
9. Analytics Services
We may use analytics services to understand how visitors use our website. These services may collect technical and usage information such as device type, browser, visited pages, approximate location, session duration, and interactions with website elements.
We use this information to improve website performance, usability, content, and the car rental booking experience.
10. International Data Transfers
Because RosCar Madeira works with local and international car rental companies and technology providers, personal information may sometimes be processed in countries other than the country where you live.
Where required, appropriate measures may be used to protect personal information when it is transferred internationally.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
- The duration of a rental booking
- Customer support requirements
- Accounting and payment requirements
- Fraud prevention needs
- Dispute resolution
- Contractual obligations
- Applicable legal requirements
When personal information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of.
12. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to request restriction of certain processing activities
- The right to object to certain processing activities
- The right to request data portability where applicable
- The right to withdraw consent where processing is based on consent
- The right to submit a complaint to the relevant data protection authority
Some rights may be subject to legal exceptions or requirements.
To submit a privacy-related request, contact us at [email protected].
13. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, internet transmission, or electronic storage system can guarantee absolute security.
Customers should also protect their own account information, booking information, devices, and email accounts from unauthorized access.
14. Third-Party Websites
Our website may contain links to websites operated by car rental companies, payment providers, mapping services, or other third parties.
RosCar Madeira is not responsible for the privacy practices, security, or content of independent third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children’s Privacy
Our car rental booking services are intended for adults who are legally able to enter into rental agreements.
We do not intentionally collect personal information from children for the purpose of creating car rental reservations.
If we become aware that personal information from a child has been submitted without an appropriate legal basis, we may take reasonable steps to delete it.
16. Rental Supplier Requirements
Individual car rental companies may require additional documentation or personal information when the vehicle is collected.
This may include:
- Driving licence
- Passport or identification document
- Payment card or other accepted payment method
- Proof of address
- Additional driver information
Such information may be collected directly by the rental supplier and may be subject to that supplier’s own privacy policy.
17. Booking Communications
We may use your contact details to send transactional communications directly related to your booking.
These communications may include:
- Booking confirmations
- Payment confirmations
- Booking vouchers
- Pickup instructions
- Changes to a reservation
- Important rental information
- Customer support responses
Transactional messages are necessary for providing the requested service and are different from optional marketing communications.
18. Marketing Communications
Where permitted and where required consent has been provided, we may send information about RosCar Madeira services, offers, or promotions.
You may unsubscribe from optional marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential messages related to an active booking.
19. Fraud Prevention and Website Security
We may process certain information to protect customers, rental partners, our website, and our services against fraudulent activity, unauthorized transactions, malicious activity, and other security threats.
We may also retain relevant information where reasonably necessary to investigate suspected fraud, disputes, chargebacks, or violations of our terms.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When this policy is updated, the revised version will be published on this page and the “Last updated” date may be changed accordingly.
We recommend reviewing this Privacy Policy periodically.
21. Contact RosCar Madeira
If you have questions about this Privacy Policy, the processing of your personal information, or your privacy rights, please contact us:
RosCar Madeira
Website: https://roscarmadeira.com/
Email: [email protected]
We will make reasonable efforts to review and respond to legitimate privacy requests in accordance with applicable data protection requirements.