Terms & Conditions

Last updated: September 28, 2026

These Terms and Conditions govern the use of the RosCar Madeira website, available at https://roscarmadeira.com/, and the booking of rental vehicles through our platform.

RosCar Madeira operates as a car rental aggregator. We compare and display rental vehicle offers from local and international car rental companies operating in Madeira. RosCar Madeira does not necessarily own or operate the vehicles displayed on the website.

By using our website or making a reservation, you agree to these Terms and Conditions and to the rental conditions of the selected car rental company.

1. About RosCar Madeira

RosCar Madeira provides an online platform that allows customers to compare available rental cars and book vehicles from participating local and international rental companies.

Our services may include rental offers with flexible conditions such as:

• Car rental without a deposit
• Car rental without a credit card
• Payment by cash
• Payment by debit card
• Unlimited mileage
• Free cancellation for eligible bookings
• Insurance and full coverage options
• Child seats
• Additional drivers
• Airport pickup
• City delivery
• Hotel delivery

The availability of each option depends on the selected vehicle, supplier, rental dates, pickup location, and other booking conditions.

2. Role of RosCar Madeira

RosCar Madeira acts as an intermediary between the customer and the car rental company providing the vehicle.

The final rental agreement is normally concluded between the customer and the selected rental company when the vehicle is collected or according to the supplier’s booking procedure.

The rental company is responsible for providing the vehicle and applying the specific rental terms shown in the booking confirmation and voucher.

Different rental companies may have different requirements concerning age, driving experience, payment methods, deposits, insurance, fuel, mileage, documents, and additional services.

3. How to Book a Car

To book a rental vehicle through RosCar Madeira, the customer normally needs to complete the following steps:

1. Enter the preferred pickup location
2. Enter the preferred return location
3. Select the pickup date and time
4. Select the return date and time
5. Choose the preferred type or category of vehicle
6. Select available additional options
7. Enter the driver’s contact details
8. Review the booking conditions
9. Pay the required online prepayment
10. Receive the booking voucher by email

Customers must provide complete and accurate information when making a reservation.

4. Pickup and Return Locations

Rental cars may be available for pickup at Cristiano Ronaldo Madeira International Airport, other approved locations, or through delivery services provided by participating rental companies.

Depending on the selected offer, customers may request:

• Airport pickup
• Delivery to an address in the city
• Delivery to a hotel
• Pickup from another available rental location

The exact meeting point, delivery details, and contact information are provided in the booking voucher.

Additional charges may apply for certain delivery locations, late arrivals, early departures, or services outside standard working hours. Any applicable charge should be displayed during booking or confirmed by the rental company.

5. Vehicle Categories

Vehicles displayed on the website are normally offered by category rather than by guaranteed make, model, color, or production year.

A specific model may be shown as an example of the selected category.

If the booked model is unavailable, the rental company may provide a similar vehicle from the same category or a higher category, subject to availability.

6. Car Rental Without a Deposit

Some rental offers available through RosCar Madeira allow customers to rent a vehicle without a security deposit.

To find these offers, customers should select the appropriate no deposit option during the booking process when available.

Not every vehicle or rental company offers rental without a deposit.

The exact deposit requirement is displayed in the conditions of the selected offer and may also be confirmed in the booking voucher.

7. Car Rental Without a Credit Card

Some rental offers allow customers to rent a vehicle without using a credit card.

Depending on the selected rental company, alternative payment methods may include:

• Debit card
• Cash
• Other accepted payment methods specified by the supplier

Customers should select the no credit card option where available and carefully review the payment conditions before completing the booking.

8. Payment by Cash

Some rental companies allow the remaining rental amount to be paid in cash when the vehicle is collected.

Cash payment is available only for offers where this payment method is specifically permitted.

The accepted currency and exact payment conditions may vary depending on the rental company.

9. Payment by Debit Card

Selected rental companies accept debit cards for payment at pickup.

The card requirements may vary between suppliers. Customers should review the booking conditions to confirm whether a debit card is accepted and whether any specific card type or identification is required.

10. Online Prepayment

To confirm a reservation, customers are generally required to make an online prepayment.

The prepayment is usually approximately 15% to 20% of the booking amount.

The exact amount is displayed before payment and may depend on the selected vehicle, rental company, rental period, and booking conditions.

The remaining amount is normally paid directly to the rental company according to the terms specified in the booking voucher.

11. Booking Confirmation and Voucher

After the required prepayment has been successfully processed and the reservation has been confirmed, the customer receives a booking voucher by email.

The voucher may include:

• Booking number
• Customer name
• Vehicle category
• Pickup location
• Return location
• Pickup date and time
• Return date and time
• Rental company name
• Rental company contact details
• Meeting instructions
• Payment information
• Selected additional options
• Important rental conditions

Customers should review the voucher immediately after receiving it and contact RosCar Madeira if any information appears incorrect.

12. Driver Information

The customer must provide accurate information about the main driver during the booking process.

The driver may be required to present valid documents when collecting the vehicle.

These documents may include:

• Valid driving licence
• Passport or identity document
• Booking voucher
• Accepted payment method
• Additional documents required by the rental company

The name on the booking should normally match the name of the main driver.

13. Driver Age and Driving Experience

Minimum and maximum driver age requirements are determined by the individual rental company.

Some suppliers may require a minimum period of driving experience.

Young driver fees or senior driver conditions may apply in certain cases.

Customers must review the conditions of the selected offer before booking.

14. Driving Licence Requirements

The driver must hold a valid driving licence accepted by the rental company and valid for the duration of the rental period.

Depending on the country that issued the licence, an International Driving Permit may also be required.

It is the customer’s responsibility to verify that all required driving documents are valid and accepted before vehicle pickup.

15. Insurance and Full Coverage

Rental offers may include basic insurance or allow customers to select additional insurance or full coverage options.

The exact insurance conditions, exclusions, excess amounts, and coverage limits depend on the selected rental company and the chosen rental package.

Customers should carefully review the insurance conditions before confirming the reservation.

Additional coverage selected through the website does not necessarily replace the rental company’s own rental agreement or insurance rules.

16. Unlimited Mileage

Some rental offers include unlimited mileage.

When unlimited mileage is included, the customer may drive without a daily kilometre limit during the approved rental period, subject to the rental company’s geographic and usage restrictions.

Other offers may include a specific mileage allowance.

The applicable mileage policy is displayed in the conditions of the selected vehicle.

17. Additional Options

Customers may be able to select additional services during the booking process.

Available options may include:

• No deposit
• No credit card requirement
• Insurance
• Full coverage
• Child seat
• Additional driver
• Unlimited mileage
• Airport pickup
• Hotel delivery
• City delivery

Availability and price depend on the selected rental company and vehicle.

18. Child Seats

Child seats may be available as an additional option.

Customers should request the required child seat during booking whenever possible.

Availability is not guaranteed unless confirmed by the rental company.

The customer is responsible for checking that the selected seat is suitable for the child’s age, size, and applicable legal requirements.

19. Additional Drivers

Additional drivers may be added where permitted by the rental company.

Each additional driver may need to meet the same age, licence, and driving experience requirements as the main driver.

Additional charges may apply depending on the selected offer.

20. Free Cancellation

Some bookings include free cancellation.

The cancellation deadline and conditions depend on the selected vehicle and rental company.

Customers should review the cancellation conditions shown during booking and in the booking voucher.

A cancellation made after the free cancellation period may result in partial or full loss of the prepayment.

21. Booking Changes

Customers who wish to change a confirmed reservation should contact RosCar Madeira as soon as possible.

Changes may include:

• Pickup date
• Return date
• Pickup time
• Return time
• Pickup location
• Return location
• Vehicle category
• Driver information
• Additional services

All changes are subject to availability and may affect the rental price.

22. Late Pickup

Customers should arrive at the agreed pickup location at the time specified in the reservation.

If a flight is delayed, the customer should contact the rental company using the contact details in the voucher.

Providing accurate flight information can help the rental company monitor arrival times where this service is available.

Failure to arrive without contacting the supplier may be treated as a missed pickup.

23. Missed Pickup

If the customer does not collect the vehicle at the agreed time and does not contact the rental company, the booking may be considered a missed pickup.

In this situation, the vehicle may no longer be held and the prepayment may become non refundable, depending on the booking conditions.

24. Vehicle Inspection at Pickup

Customers should inspect the vehicle carefully before leaving the pickup location.

Any existing damage should be recorded in the rental agreement or vehicle condition report.

Customers may also take photographs or videos of the vehicle at pickup for their records.

Any concerns should be reported to the rental company before driving away.

25. Vehicle Return

The vehicle must be returned to the agreed location, on the agreed date, and at the agreed time.

The customer should return the vehicle in the condition required by the rental agreement.

Late return, excessive dirt, missing equipment, damage, fuel differences, or other contractual issues may result in additional charges from the rental company.

26. Fuel Policy

The applicable fuel policy depends on the selected rental company.

Common policies may require the vehicle to be returned with the same fuel level as at pickup.

Customers should verify the fuel level when collecting the vehicle and follow the fuel policy stated in the rental agreement.

27. Traffic Rules and Fines

The customer is responsible for complying with local traffic laws throughout the rental period.

The customer may be responsible for:

• Traffic fines
• Parking fines
• Toll charges
• Speeding fines
• Administrative fees related to traffic violations

The rental company may charge additional administrative fees for processing fines or official requests.

28. Prohibited Use of the Vehicle

The rental vehicle must be used responsibly and according to the rental agreement.

Unless specifically permitted by the rental company, the vehicle must not be used for:

• Illegal activities
• Racing
• Driver training
• Transporting prohibited goods
• Commercial passenger transport
• Towing without authorization
• Driving by an unauthorized driver
• Driving under the influence of alcohol or drugs
• Driving outside permitted geographic areas

29. Accidents and Vehicle Damage

In the event of an accident, damage, theft, or other incident involving the rental vehicle, the customer must contact the rental company as soon as possible.

The customer should follow the instructions provided by the rental company and may also need to contact the police or emergency services where required.

Failure to follow the required reporting procedure may affect insurance coverage.

30. Breakdown Assistance

If the rental vehicle becomes unavailable because of a technical problem, the customer should contact the rental company using the contact details provided in the voucher or rental agreement.

The rental company is responsible for providing instructions and arranging assistance according to its own terms.

31. Prices

Rental prices shown on the website may depend on several factors, including:

• Rental dates
• Rental duration
• Vehicle category
• Availability
• Season
• Pickup location
• Return location
• Insurance package
• Mileage policy
• Deposit conditions
• Selected additional services

The final price applicable to the booking is shown during the reservation process before payment.

32. Currency

Prices may be displayed in different currencies depending on the website settings or rental company.

If payment is made in a different currency, the customer’s bank or payment provider may apply its own exchange rate or conversion fee.

33. Availability

All rental vehicles and additional services are subject to availability.

Submitting a booking request does not guarantee availability until the reservation has been confirmed.

If the requested vehicle becomes unavailable, an alternative option may be offered where possible.

34. Supplier Terms

Each rental company has its own rental conditions.

These conditions may include specific rules regarding:

• Deposits
• Payment methods
• Driver age
• Driving experience
• Insurance
• Mileage
• Fuel
• Cross border travel
• Additional drivers
• Vehicle return

Customers must review and accept the relevant supplier conditions before or at the time of vehicle pickup.

35. Responsibility of the Customer

The customer is responsible for providing correct booking information and reviewing all booking details.

The customer is also responsible for arriving with the required documents and accepted payment method.

RosCar Madeira is not responsible if a rental company refuses to provide a vehicle because the customer does not meet the supplier’s stated requirements.

36. Responsibility of the Rental Company

The rental company providing the vehicle is responsible for the condition, availability, delivery, and rental operation of that vehicle according to the rental agreement.

Questions concerning vehicle damage, fuel charges, fines, deposits, or charges applied after pickup may need to be resolved directly with the rental company.

37. Limitation of RosCar Madeira’s Role

RosCar Madeira provides an aggregation and booking service and does not control every action of independent rental companies.

We make reasonable efforts to display accurate booking information, prices, vehicle categories, and rental conditions based on information supplied by our partners.

However, rental conditions may occasionally change because of supplier decisions, operational circumstances, availability, or other factors outside our direct control.

38. Website Information

We aim to keep information on the RosCar Madeira website accurate and up to date.

However, photographs, vehicle specifications, travel times, distances, prices, and other information may be provided for general guidance.

Vehicle images are illustrative unless a specific model is explicitly guaranteed.

39. Technical Problems

RosCar Madeira cannot guarantee that the website will always operate without interruption or technical errors.

Temporary interruptions may occur because of maintenance, server problems, payment provider issues, internet connectivity, or other technical circumstances.

40. Personal Data

Personal information collected through the website is processed according to our Privacy Policy.

Booking information may be shared with the selected rental company and relevant service providers where necessary to process the reservation.

41. Intellectual Property

Website content, including text, graphics, design elements, logos, and other materials created for RosCar Madeira may be protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, or used commercially without appropriate authorization.

42. Changes to These Terms

RosCar Madeira may update these Terms and Conditions when necessary to reflect changes in our services, booking process, business practices, or legal requirements.

The updated version will be published on this page.

Customers should review the Terms and Conditions before making a new reservation.

43. Contact RosCar Madeira

If you have questions about a booking, these Terms and Conditions, or the RosCar Madeira service, please contact us:

RosCar Madeira
Website: https://roscarmadeira.com/
Email: [email protected]

For questions concerning vehicle pickup, return, damage, deposits, or services provided directly by a rental company, customers may also need to contact the supplier using the information provided in the booking voucher.